And I will be headed to
And I will be headed to Beringer for sure!
How To Handle A Critic!
NEVER, and I mean NEVER in all my years ;-) of writing about food, have I ever critiqued an establishment before dining there.
I am so impressed, so excitedly doing my own little high school cheer, over how this restaurant handled a "critic", I not only have to GET there but I have to write about it BEFORE I get there!
The restaurant is "Tacolicious", which has certainly been on my radar, for obvious reasons...
Tacolicious= tequila+tacos+deliciousness? Booty-licious? Lick my lips...cious? Well, you get it!
I read about this on their website (which really reads more like a very experienced blog) with wonderful stories and enticements unlike any restaurant site I've ever seen. I'm serious when I say this, "This is a blog I would subscribe to."
Link: http://www.tacolicioussf.com
So here's the recap:
Some "la-dee-da" food writer gave them a very good review, but said that their margarita needed help. Unlike a lot of restaurants, they went proactive.
"Maybe, we should re-think it."
"Maybe, it really isn't that good..."
Well, go read the recap on their website and see what they did!
Here is a phenomenal example of a lack of ego...(always a good thing),
an openness to make changes, if necessary...(even though it might be cost prohibitive)
but mostly, a willingness to listen and then to tell the customer about it!
Tacolicious, if I could give you a standing ovation in print...here it is! You have set a wonderful example for the entire industry and done it positively, while simultaneously considering your customer first!
I cannot wait to try your margarita, dine at your restaurant, and write another blog about why Tacolicious sets standards far above expectations.
Sombreros off...to you!
Comments
Funny you mentioned that!
Funny you mentioned that! I'm planning a trip up to Napa for a weekend this fall. First time, so I'm sure its going to be like hitting the lottery....but more like winning the lottery at every winery and tasting room I step into! You will have to let me know where some of your choice Napa eateries are at!
I think we're going to have
I think we're going to have to meet Alexi! Napa?
Great example
Great example of why this restaurant will probably be there for a while. Check the egos at the door and use critiques to your advantage! Ties in with your recent blog very well! Why this restaurant is up north and not next door to my house down here is beyond me. I'll have to try it out this fall!
Email me at: heather at
Email me at: heather at heathermcneil dot com
I'll be happy to give you a list.